Refund Policy

Last updated: August 2026

This policy explains when you can get your money back, when you can get credits restored instead, and how to ask for either. It covers every paid part of BuildToon: one-time credit packs, monthly subscriptions, and the Artist Handoff Pack.

How to request a refund

Email hello@buildtoon.com from the address on your account, and include the order or transaction reference from your receipt. We answer refund requests within 2 business days.

One-time credit packs

Unused credits are fully refundable within 14 days of purchase. If part of the pack has been used, we refund the unused remainder.
Credits already consumed by a successful generation or export are not refundable, because the work has been produced and delivered.
Duplicate or accidental charges are refunded in full.

Subscriptions

Cancel at any time from your account. Cancellation stops the next renewal and you keep access until the end of the period you have already paid for.
If you cancel within 14 days of your first payment and have not used the credits from that period, we refund that payment in full.
A renewal charged while you meant to cancel is refunded in full if you tell us within 7 days of the charge and have not used that period's credits.

Artist Handoff Pack

The Artist Handoff Pack is a $19 service: we build your scene pack by hand and deliver it within 2 business days, with one revision included.

Before we start work, you can cancel for any reason and get a full refund.
If we miss the 2-business-day delivery window, you get a full refund on request, and you keep anything already delivered.
After delivery, tell us what is wrong and we will use your included revision. If the revised pack still does not meet what was promised on the product page, we refund it in full.

Failed generations

If credits were spent but no usable output was produced, we restore those credits to your balance — you do not need to ask, and there is no time limit on raising it. Where a failure affected a purchase you would rather undo entirely, we refund it in cash instead. Restoration is the default because it is faster; say so if you would prefer money back.

How refunds are paid

BuildToon is operated by Shcoder Development. Approved refunds are returned through the payment provider and method used for the original order. Timing depends on that provider and your bank or wallet. Your receipt identifies the provider and transaction reference; contact us at hello@buildtoon.com if you need help.

Your statutory rights

Nothing here limits rights you have under consumer law, including the statutory right of withdrawal for consumers in the EU and UK. Where the law gives you more than this policy does, the law applies.

See also our Terms of Service and Privacy Policy. Questions about anything above go to hello@buildtoon.com.